About

We take your business to

5 Stars & Beyond!

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My name is Christoff J. Weihman, I am the President and Founder of 5StarCustomerExperience.com. We are the world’s leader in 5 Star Customer Experience Training for the Service & Hospitality Industry.

For the past 7 years, we have empowered countless Restaurant Owners & Operators, F & B Executives and their Teams to elevate the customer experience they deliver to their clientele, thereby creating greater increase in their Revenue & Retention.

In fact, at 5StarCustomerExperience.com our guarantee is simple;

5 Stars equals 5 R’s. That means, use our proven system to deliver 5 Star Customer Experience
with your Team and you will reap the 5 R’s:

Repeat Customers

Referrals

Reviews

Revenue

Reputation

One of the most amazing things about 5StarCustomerExperience.com is we empower
your Team to make your customers say “WOW!”

My Guarantee / Expected Results

5 Stars=5 R’s Repeat Customers, Referrals, Reviews,
Reputation, Revenue

We inspire and empower your team to deliver even greater Customer Experiences

Your Team will have more confidence. Training brings more confidence which leads to more effective Selling

Increase Guest Check average. As Team elevates their Service, their Sales will increase even more.

Your Team will be more Inspired, Motivated, Empowered, and Equipped for even Greater Success. Better Customer Service will increase Team cooperation and engagement.

Increase in Positive reviews on Yelp, Google, Sotellus and other Social Media Sites

Why Train with
5StarCustomerExperience.com ?

Our Training makes your Team members feel more Engaged, Valued & Appreciated.

Our Training Elevates the morale of the Team even more and keeps it elevated.

Our Training helps sharpen your Team’s Skills, Techniques & Knowledge

Our Training sets standards for Mindset, Attitudes & Action. Our Training establishes continual improvement as a crucial company value

Our Training Creates even more Excitement, Enthusiasm & Positive Energy

Our Training shines a light on Service protocols that may have been forgotten, reveals opportunities for growth

Your Customers/Guests deserve the Best. Without Training one cannot be at their Best.

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Leticia’s Mexican Cocina

Leticia’s Mexican Cocina

Before we provided training for Leticia’s, many of the Team members were very disengaged. They were uninspired, just going through the motions and complaining about not making enough money. The Managers were stressed, overworked and felt unempowered. 

 After going through our 5 Star Customer Service Training, the Team members, the managers and the owner, stated that it was the best training they had ever received. The attitude and overall energy of the team was elevated. They began to take pride in their jobs, they showed up with a positive attitude, their Yelp score jumped from 3 ½ stars to 4 ½ and their guest check average increased by nearly 17%.

Violette’s Vegan Organic
Café & Juice Bar

Violette’s Vegan Organic Café & Juice Bar

Violette’s Vegan is a client that we provided 5 Star Service Training for their team multiple times over a period of a few years. Each time the owner chose to hire us for short one-off classes rather than engaging in an ongoing in-depth program.

Immediately after our training their Yelp score showed immediate improvement, their team members became more engaged, they began follow good service protocol and their sales increased as did their guest check average.

Prior to Training, as is our standard procedure, we sent in our Secret Shoppers to dine at various days and times to get an overall observation of Service there. The report provided to the owner revealed issues with individual team members, lack of clear communication, break down in service, inconsistency in execution and lack of basic menu knowledge and awareness of common food allergens.

We addressed all those issues and more in our short training classes as well as training on the ‘Internal Components’: Mindset, Attitude, Servant Heart, Passion, and more.

When we first began working with them, Violette’s was at a 3 ½ star average on Yelp. As a result of our training their Yelp score increased at times by ½ star and other times a full 1 star. Their sales would had a 15% or more spike after each time we provided training. Often times post training we would send in our Secret Shopper to dine, observe and write a full report. The improvements therefore were verified by Yelp scores, the testimonials of the owner and team members and the written report of the Secret Shoppers.

Paymon’s Hookah Lounge
and Mediterranean Grill

2 Locations - Eastern & Sahara

When we first engaged Paymon’s, the owner told us that his staff was disengaged and inconsistent in their level of service but that they had a great loyal following of their 25 year plus brand. That was pretty much his overview and observation. He said that he had never employed the services of an outside consultant or customer service trainer, and frankly, had never even considered it.

 When we came in, we immediately identified gaps in simple hygienic procedures, lax in customer engagement, lack of consistency of systems, communication standards and processes of customer service between their 2 locations as well as inconsistency in standards of service.

When we first engaged Paymon’s, the owner told us that his staff was disengaged and inconsistent in their level of service but that they had a great loyal following of their 25 year plus brand. That was pretty much his overview and observation. He said that he had never employed the services of an outside consultant or customer service trainer, and frankly, had never even considered it.

 When we came in, we immediately identified gaps in simple hygienic procedures, lax in customer engagement, lack of consistency of systems, communication standards and processes of customer service between their 2 locations as well as inconsistency in standards of service.

When we first engaged Paymon’s, the owner told us that his staff was disengaged and inconsistent in their level of service but that they had a great loyal following of their 25 year plus brand. That was pretty much his overview and observation. He said that he had never employed the services of an outside consultant or customer service trainer, and frankly, had never even considered it.

 When we came in, we immediately identified gaps in simple hygienic procedures, lax in customer engagement, lack of consistency of systems, communication standards and processes of customer service between their 2 locations as well as inconsistency in standards of service.