Portfolio

Case Studies

2 locations
Eastern & Sahara

When we first engaged Paymon’s, the owner told us that his staff was disengaged and inconsistent in their level of service but that they had a great loyal following of their 25 year plus brand.

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Violette’s Vegan Organic
Café & Juice Bar

Violette’s Vegan is a client that we provided 5 Star Service Training for their team multiple times over a period of a few years.


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Leticia’s
Mexican Cocina

Before we provided training for Leticia’s, many of the Team members were very disengaged.



>>READ MORE

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Paymon’s Hookah Lounge
and Mediterranean Grill

2 Locations - Eastern & Sahara

When we first engaged Paymon’s, the owner told us that his staff was disengaged and inconsistent in their level of service but that they had a great loyal following of their 25 year plus brand. That was pretty much his overview and observation. He said that he had never employed the services of an outside consultant or customer service trainer, and frankly, had never even considered it.

 When we came in, we immediately identified gaps in simple hygienic procedures, lax in customer engagement, lack of consistency of systems, communication standards and processes of customer service between their 2 locations as well as inconsistency in standards of service.

When we first engaged Paymon’s, the owner told us that his staff was disengaged and inconsistent in their level of service but that they had a great loyal following of their 25 year plus brand. That was pretty much his overview and observation. He said that he had never employed the services of an outside consultant or customer service trainer, and frankly, had never even considered it.

 When we came in, we immediately identified gaps in simple hygienic procedures, lax in customer engagement, lack of consistency of systems, communication standards and processes of customer service between their 2 locations as well as inconsistency in standards of service.

When we first engaged Paymon’s, the owner told us that his staff was disengaged and inconsistent in their level of service but that they had a great loyal following of their 25 year plus brand. That was pretty much his overview and observation. He said that he had never employed the services of an outside consultant or customer service trainer, and frankly, had never even considered it.

 When we came in, we immediately identified gaps in simple hygienic procedures, lax in customer engagement, lack of consistency of systems, communication standards and processes of customer service between their 2 locations as well as inconsistency in standards of service.

Violette’s Vegan Organic
Café & Juice Bar

Violette’s Vegan Organic Café & Juice Bar

Violette’s Vegan is a client that we provided 5 Star Service Training for their team multiple times over a period of a few years. Each time the owner chose to hire us for short one-off classes rather than engaging in an ongoing in-depth program.

Immediately after our training their Yelp score showed immediate improvement, their team members became more engaged, they began follow good service protocol and their sales increased as did their guest check average.

Prior to Training, as is our standard procedure, we sent in our Secret Shoppers to dine at various days and times to get an overall observation of Service there. The report provided to the owner revealed issues with individual team members, lack of clear communication, break down in service, inconsistency in execution and lack of basic menu knowledge and awareness of common food allergens.

We addressed all those issues and more in our short training classes as well as training on the ‘Internal Components’: Mindset, Attitude, Servant Heart, Passion, and more.

When we first began working with them, Violette’s was at a 3 ½ star average on Yelp. As a result of our training their Yelp score increased at times by ½ star and other times a full 1 star. Their sales would had a 15% or more spike after each time we provided training. Often times post training we would send in our Secret Shopper to dine, observe and write a full report. The improvements therefore were verified by Yelp scores, the testimonials of the owner and team members and the written report of the Secret Shoppers.

Leticia’s Mexican Cocina

Leticia’s Mexican Cocina

Before we provided training for Leticia’s, many of the Team members were very disengaged. They were uninspired, just going through the motions and complaining about not making enough money. The Managers were stressed, overworked and felt unempowered. 

 After going through our 5 Star Customer Service Training, the Team members, the managers and the owner, stated that it was the best training they had ever received. The attitude and overall energy of the team was elevated. They began to take pride in their jobs, they showed up with a positive attitude, their Yelp score jumped from 3 ½ stars to 4 ½ and their guest check average increased by nearly 17%.